24/7 Customer Support in Hosting
We acknowledge the importance of getting assistance without delay, that's why our hosting services include 24/7 technical support and various means of communication. In case you don't have an account yet, you can easily call us or come on our live chat and chat with a live representative, in order to find out about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up buying a service which you can't use. In case you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional analysis. In contrast to the vast majority of suppliers on the market, we respond to all tickets within an hour, so you won't have to wait for a whole day. Our support services can be used day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You're able to try out our support services even before you aquire a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and general questions. Our representatives will assist you to find the ideal package or supply you with info about our servers, to verify whether the system requirements for your sites are met. If you're a current customer, you'll also be able to contact us via e-mail or through our ticketing system, that can be accessed via the Hepsia hosting Control Panel. We warrant that when you employ these 2 ways of contact, you'll receive a reply within less than an hour and that’s 24/7, which includes weekends and official holidays. In case you have used the web hosting services of other suppliers, even big ones, you will be able to compare the reply time because it usually takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
If you have a Virtual Private Server through us, you can contact us 24/7 for every server-related issue or fordifferent difficulties or questions associated with the pre-installed software the server comes with. If you haven't bought your VPS server plan yet, you're able to learn much more about our solutions by giving us a telephone call or by employing our live chat service. For more tech problems, you can send an email message or open a support ticket through your billing Control Panel and you will get support within a maximum of an hour no matter the time of the day, even on weekends and holidays. The typical reply time in most cases does not exceed 30 mins. If you need assistance for third-party software, you are able to use the Managed Services upgrade which you can add to each and every VPS package and our administrators will assist you with any installation or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server through us, you are able to contact us at any time using several channels and the maximum time that you will need to wait for a reply is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is available 24/7 no matter if it is a weekend or a holiday and we can help you with anything related to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you will be able to open a support ticket from the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of common questions or you would like to find out about our web hosting solutions before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in different countries around the world. In the event that you're looking for help with third-party software that you cannot install or run effectively, you're able to add the Managed Services upgrade to your current package and our system administrators will assist you.