In case you’ve bought a hosting plan and you have certain inquiries relating to a specific feature/function, or in case you have run into some difficulty and you need help, you should be able to contact the respective support staff. All hosting companies use a ticketing system no matter if they provide other methods of contacting them aside from it or not, as the very best way to fix an issue most often is to use a ticket. This model of communication makes the responses sent by both parties simple to track and allows the client support team representatives to escalate the issue in case, for instance, a server admin has to interfere. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you’ll need to use at least 2 separate accounts to touch base with the support team and to actually administer the hosting space. Non-stop switching between different accounts might be a headache, not to mention the fact that it takes quite a long time for the vast majority of web hosting providers to respond to ticket requests.

Integrated Ticketing System in Hosting

Our hosting service include an integrated ticketing system, which is an indivisible part of our custom-created Hepsia Control Panel. In contrast with other similar tools, Hepsia will allow you to manage everything related to the hosting service itself in the very same location – invoices, web files, e-mails, tickets, etc., avoiding the need to go through different interfaces. If you’ve got any pre-sales or technical questions or any problems, you can send a ticket with a few mouse clicks without needing to leave your hosting Control Panel. In the meantime, you can select a category and our system will present you with a variety of help articles, which will supply you with more info and which may help you resolve any given issue before you actually open a ticket. We guarantee a response time of maximum 60 minutes, even in case it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is built into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting service, which suggests that you won’t require a different platform to contact our help desk staff – you can do it on the spot in case you chance upon an obstacle. Sending a new ticket requires a couple of clicks of the mouse and finding an older one is equally simple. Using our clever search box, you can quickly find any ticket that you’ve already submitted. You can post a ticket at any given time since our customer support team representatives are available to you 24-7 and respond in no more than an hour, even though it seldom takes that much to obtain help. With Hepsia, you’ll have everything in one single place and you can just forget about signing in and out of two or more platforms to fix a simple problem.