Integrated Ticketing System in Hosting
Our hosting service include an integrated ticketing system, which is an indivisible part of our custom-created Hepsia Control Panel. In contrast with other similar tools, Hepsia will allow you to manage everything related to the hosting service itself in the very same location – invoices, web files, e-mails, tickets, etc., avoiding the need to go through different interfaces. If you’ve got any pre-sales or technical questions or any problems, you can send a ticket with a few mouse clicks without needing to leave your hosting Control Panel. In the meantime, you can select a category and our system will present you with a variety of help articles, which will supply you with more info and which may help you resolve any given issue before you actually open a ticket. We guarantee a response time of maximum 60 minutes, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is built into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting service, which suggests that you won’t require a different platform to contact our help desk staff – you can do it on the spot in case you chance upon an obstacle. Sending a new ticket requires a couple of clicks of the mouse and finding an older one is equally simple. Using our clever search box, you can quickly find any ticket that you’ve already submitted. You can post a ticket at any given time since our customer support team representatives are available to you 24-7 and respond in no more than an hour, even though it seldom takes that much to obtain help. With Hepsia, you’ll have everything in one single place and you can just forget about signing in and out of two or more platforms to fix a simple problem.