If you’ve ever got any queries with regard to the hosting service or you experience a problem with your sites, you will have to contact the web hosting company’s technical support team. It may not matter how promptly they will answer when you have a generic inquiry, but an issue such as an aborted software app update, for example, may result in your site becoming broken or unreachable on the web. And the longer you wait for the support team to assist you, the longer the website will be offline. If you offer services or goods online, any outage will affect your website disruptively and you can lose current or prospective customers. Many hosting providers, predominantly resellers, handle trouble tickets and e-mails within twenty four hours, but in the online realm this is much too long, as customers will hardly ever come back to a website that is not functioning properly for prolonged intervals.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum response time for any technical support ticket that you post or any e-mail that you write is only 60 minutes, even if you contact us during weekends and official holidays. Regardless of the essence of your enquiry or issue, we’ll help you straight away and will provide you with the needed info to resolve any problem with your sites. The actual reply time commonly doesn’t surpass fifteen-twenty minutes, which is why you can just forget about waiting around for hours and hours on end to get a problem solved or what’s even worse – waiting around a whole day only to get a response that more information is necessary whilst nothing’s solved. We will offer you assistance without delay purely because we understand exactly how valuable time can be in the dynamic online sphere. The 60-minute reply guarantee applies to any technical or billing query that you might have with regards to our hosting service.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we realize just how vital it is to get prompt assistance, we guarantee that you will never have to wait for more than sixty minutes to get a response to any trouble ticket that you open via your semi-dedicated server Control Panel. The fact is, you will rarely need to wait for more than twenty-thirty minutes and this applies to any inquiry irrespective of its nature – technical, general or billing. On top of that, our client and tech support staff is available to you 24-7-365, which implies that even in case you submit a ticket during official holidays, you’ll invariably receive a lightning-fast response, which will contain the answer to a question, the solution to a predicament or the information necessary to solve an issue yourself – in case there’s something that you have to do on your end. With us, you’ll never have to waste an entire day waiting around for an answer like you would with plenty of other web hosting providers.