One-Hour Response Guarantee in Hosting
Our guaranteed maximum response time for any technical support ticket that you post or any e-mail that you write is only 60 minutes, even if you contact us during weekends and official holidays. Regardless of the essence of your enquiry or issue, we’ll help you straight away and will provide you with the needed info to resolve any problem with your sites. The actual reply time commonly doesn’t surpass fifteen-twenty minutes, which is why you can just forget about waiting around for hours and hours on end to get a problem solved or what’s even worse – waiting around a whole day only to get a response that more information is necessary whilst nothing’s solved. We will offer you assistance without delay purely because we understand exactly how valuable time can be in the dynamic online sphere. The 60-minute reply guarantee applies to any technical or billing query that you might have with regards to our hosting service.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we realize just how vital it is to get prompt assistance, we guarantee that you will never have to wait for more than sixty minutes to get a response to any trouble ticket that you open via your semi-dedicated server Control Panel. The fact is, you will rarely need to wait for more than twenty-thirty minutes and this applies to any inquiry irrespective of its nature – technical, general or billing. On top of that, our client and tech support staff is available to you 24-7-365, which implies that even in case you submit a ticket during official holidays, you’ll invariably receive a lightning-fast response, which will contain the answer to a question, the solution to a predicament or the information necessary to solve an issue yourself – in case there’s something that you have to do on your end. With us, you’ll never have to waste an entire day waiting around for an answer like you would with plenty of other web hosting providers.