Customer Support Channels
A Sixty–Minute Response Guarantee
All your support requests will be dealt with in no more than 60 minutes after the ticket or e–mail was submitted. If your case calls for additional assistance from a server administrator, we will forward the support ticket or the e–mail to the person on duty, right away and will leave a note to let you know that more time will be required for finding the best solution. And if you take advantage of the Optional Admin Services package, any of the server management services included there will be executed whenever you prefer.
A Top–Class Support Service
If you need help with the Web Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated hosting server for you, do touch base with our tech support staff at any moment via the ticketing system. Additionally, in case you require assistance managing your server, you can make use of the Optional Admin Services package, which includes OS updates every week, software installation and troubleshooting procedures, server monitoring and restarting procedures, data backup disk space, etcetera.
An Easy–to–Navigate Help Area
Each dedicated server includes our cost–free Web Hosting Control Panel, which offers a comprehensive knowledgebase and a selection of step–by–step video tutorials. Whenever you require help working with the Web Hosting Control Panel, just click on the Help or Videos buttons located in the top right corner.