Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Reply Warranty

  • Our technical help and support crew is online round the clock to handle all of your assistance requests. Every single ticket you send out to us shall be taken care of within maximum one hour. If your issue calls for the assistance of an administrator, we’ll address the ticket to the technician in charge and will inform you that the case is being taken care of.

  • Top quality support service

  • Qualified Technical Help And Support Service

  • We’ll be on line for you 24/7/365 to provide guidance and technical support and to help you with any trouble that you could stumble upon whilst dealing with your virtual server. We’ll aid you with all installed in advance apps, plus your Operating System, server administration panel (with regards to the VPS type) and the Web Hosting Control Panel created solely by our developers.

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Web Hosting Control Panel that is included gratis with your VPS provides you with an integrated knowledge base. There’s a selection of illustrative how–to articles and reviews and a choice of step–by–step video courses that display all the general site supervision responsibilities. You can use them by clicking on the Help or Video keys in the upper right side of each Control Panel section.